Best-in-Class Support

Services & Support Program

With e-ternity, you will receive best-in-class support from our expert sales and services personnel. Your customers will receive telephone and email support for any and all support situations. Finally, all Partners will receive our standard ongoing service program. e-ternity SkyCentre Partners will receive:

  • Monthly Service Level Reports detailing the previous month’s activities and statistics
  • Quarterly Review Meetings revisiting the previous quarter’s activities and modifying any services based on new customer requirements
  • Annual Reviews/Exercises/Tests to validate the services
  • Consolidated telephone and email support 24 x 7 x 365
  • Guaranteed Emergency Services at time of crisis AT NO CHARGE

 

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