Consumer Impact Marketing Ltd. (CIM)

Consumer Impact Marketing Ltd. (CIM) is one of the largest 'brand experience' agencies in North America. CIM creates, enhances and delivers brand experiences through services including; brand strategy, creative, sales, merchandising, events & promotions and information services. Its head office is located in Toronto, with regional offices in Montreal and New York. CIM has 300 full-time employees, 2,200 field positions, direct access to 5,000 tactical employees, and an additional source of 52,000 candidates. CIM can replace, augment or provide new channel or consumer coverage with professional, passionate, results-oriented people, whether they be year-round, seasonal, national or regional. CIM has been named one of Canada's 50 Best Managed Companies for the last six years.

Solution Description

E-ternity's experience in the area of continuous voice communications led them to recommend the revolutionary IP-One Solution from TELUS. IP-One is a leading-edge service that leverages best-in-class applications and voice-over-IP technology, and the solution is also a key component in E-ternity's Voice Continuity Services Portfolio. IP-One delivers best-of-breed advanced applications through an intuitive Web Portal, over a simplified network infrastructure, making it easy to use and administer. Customers simply pay a monthly fee per user per month, with literally unlimited scalability. And with the exception of the telephones themselves, there is no equipment or system management required. With respect to Business Continuity, one of the solution's strongest features, Find Me/Follow Me, allows each user to receive a unique telephone number. Through a web portal, the user has the ability to turn any telephone into their IP-One phone, ensuring that they can always be reached in any location in the world. This specific solution represented the largest implementation of IP-One in TELUS history, with almost 2,200 users.

Consumer Impact Marketing Profile
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